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Customer Engagement

Q: How many companies use Customer Engagement software these days?

Around the world in 2025, over 283,893 companies are currently using one or more Customer Engagement software. Out of these, there are 198,247 companies using Customer Engagement tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 31.38% of market share, Zoho SalesIQ with 7.44% of market share, LiveChat with 7.29% of market share. Check for other Customer Engagement technologies market share here.

Q: What are the top industries that usually use Customer Engagement softwares?

The top industries that use Customer Engagement software are Marketing (4,020), Digital Marketing (2,929), Technology (2,434).

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

187

Technologies Tracked

428703

Companies Tracked

Categories related to Customer Engagement

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Engagement technologies in 2025

Over 428703 companies are using Customer Engagement tools. Intercom with 31.38% market share (134514 customers), Zoho SalesIQ with 7.44% market share (31907 customers), LiveChat with 7.29% market share (31261 customers).

Technology

Market Share (Est.)

Customers

Intercom

31.38%

134514

Zoho SalesIQ

7.44%

31907

LiveChat

7.29%

31261

Brevo

6.41%

27486

Yotpo

5.18%

22215

Others

42.30%

181320

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (191645 companies), 20 - 49 employees (101451 companies), 100 - 249 employees (46826 companies).

Employee Size

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 198247 (58.27%), United Kingdom with 35960 (10.57%), France with 19150 (5.63%) customers respectively.

Customers

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Marketing (4020), Digital Marketing (2929), Technology (2434).

Customers

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Intercom	134514	31.38
2	Zoho SalesIQ	31907	7.44
3	LiveChat	31261	7.29
4	Brevo	27486	6.41
5	Yotpo	22215	5.18
6	Zoho CRM	20336	4.74
7	Pendo	17091	3.99
8	Pipedrive	14770	3.45
9	Smile.io for Shopify	14619	3.41
10	Sumo	13152	3.07
11	Salesforce Commerce Cloud	11590	2.70
12	Salesforce Service Cloud	8160	1.90
13	Feefo	5764	1.34
14	Zoho Desk	5207	1.21
15	WalkMe	5206	1.21
16	LivePerson	4366	1.02
17	Skeepers	3121	0.73
18	UserVoice	3090	0.72
19	Salesforce Engage	2840	0.66
20	Five9	2776	0.65
21	Genesys PureCloud	2773	0.65
22	SendX	2519	0.59
23	Higher Logic	2441	0.57
24	Nosto	2361	0.55
25	Proof	1878	0.44
26	Aspect Software	1866	0.44
27	Survicate	1799	0.42
28	CleverTap	1796	0.42
29	iZooto	1706	0.40
30	Woobox	1693	0.39
31	WebEngage	1663	0.39
32	CallPage	1552	0.36
33	ChurnZero	1452	0.34
34	Gainsight	1289	0.30
35	vCita Business App	1246	0.29
36	Creatio	1201	0.28
37	Glofox	1177	0.27
38	Iterable	1066	0.25
39	Yieldify	969	0.23
40	CINNOX	946	0.22
41	Whatfix	819	0.19
42	Get Satisfaction	806	0.19
43	Lithium	698	0.16
44	Agendize	676	0.16
45	amoCRM	673	0.16
46	PathFactory	654	0.15
47	Netcore	561	0.13
48	yellow.ai Platform	538	0.13
49	Incentivio	513	0.12
50	xSellco Helpdesk	508	0.12
51	Kaisa	452	0.11
52	Qualifio	425	0.10
53	Zoho CRM Plus	400	0.09
54	Thunderhead.com	363	0.08
55	ClearSlide	356	0.08
56	Khoros	351	0.08
57	involve.me	315	0.07
58	QLess	308	0.07
59	inSided	307	0.07
60	Cendyn	301	0.07
61	Totango	270	0.06
62	Voyado	270	0.06
63	SAP Customer Interaction Center	236	0.06
64	Thought Industries	225	0.05
65	REVE Chat	206	0.05
66	Craver	188	0.04
67	Clarabridge CX Social	184	0.04
68	Falcon.io	169	0.04
69	Akia	159	0.04
70	Baremetrics	138	0.03
71	Ochatbot	133	0.03
72	ReviewTrackers	126	0.03
73	Emitrr	121	0.03
74	Skilljar	117	0.03
75	Audiense	111	0.03
76	Algonomy	109	0.03
77	Chattigo	108	0.03
78	Huddle	107	0.02
79	Genesys PureEngage	106	0.02
80	BEYABLE	102	0.02
81	SurveySparrow	101	0.02
82	Callminer	92	0.02
83	Verint Messaging	92	0.02
84	Bunchball Nitro	89	0.02
85	Marketo Sales Connect	83	0.02
86	Uliza	81	0.02
87	UserEngage	80	0.02
88	CustomerGauge	80	0.02
89	Loyalzoo	75	0.02
90	Desk360	71	0.02
91	Vivocha	69	0.02
92	Como	67	0.02
93	Customer Monitor	67	0.02
94	UJET	64	0.01
95	DailyStory	63	0.01
96	UserTesting EnjoyHQ	63	0.01
97	Xperience	56	0.01
98	Gleantap	51	0.01
99	Pega Customer Service	51	0.01
100	LiveHelp	49	0.01
101	Rakuten Aquafadas	48	0.01
102	SAP Digital CRM	47	0.01
103	easyfeedback	43	0.01
104	Kapture CX	42	0.01
105	Oracle Cloud CX	41	0.01
106	VePlatform	39	0.01
107	Postal.io	39	0.01
108	ReachEdge	38	0.01
109	Qzzr	35	0.01
110	Oracle Simphony POS	34	0.01
111	Relay	33	0.01
112	Fidelity TouchPoint	33	0.01
113	Aspect Via	30	0.01
114	Phone2Action	29	0.01
115	RingCaptcha	26	0.01
116	TechSee	25	0.01
117	respondelligent	24	0.01
118	Merchant Centric	23	0.01
119	Ebsta	22	0.01
120	Yalo	22	0.01
121	Bonzo	21	0.00
122	Toonimo	20	0.00
123	Adxstudio Portals	20	0.00
124	UXPressia	19	0.00
125	Feedier	18	0.00
126	Whisbi	17	0.00
127	TurnFriendly	17	0.00
128	Katabat	15	0.00
129	Opower	15	0.00
130	Antavo	14	0.00
131	Salesmachine	13	0.00
132	IBM ExperienceOne	13	0.00
133	CustomShow	12	0.00
134	Socialman	12	0.00
135	Bloobirds	12	0.00
136	WebMaxy	12	0.00
137	surveysquare	12	0.00
138	SATISFYD	12	0.00
139	LitmusWorld	12	0.00
140	WeHelp Software	12	0.00
141	Oracle Siebel Web Marketing	11	0.00
142	SmileBack	11	0.00
143	Higher Logic Online Community	10	0.00
144	HCL Leap	10	0.00
145	Acoustic Tealeaf	10	0.00
146	SimpleFeedback	9	0.00
147	Vonage Contact Center	9	0.00
148	Pegasystems Customer Engagement Suite	9	0.00
149	idomoo	8	0.00
150	HCL Unica Interact	7	0.00
151	FICO Customer Communication Services	6	0.00
152	3CLogic	5	0.00
153	Cxense Insight	5	0.00
154	Starred	5	0.00
155	Genesys Multicloud CX	5	0.00
156	CROSS CX	5	0.00
157	Linkando	5	0.00
158	Acromobile	4	0.00
159	BrightInfo	4	0.00
160	Oracle Siebel Loyalty Management	4	0.00
161	Heyday AI	4	0.00
162	onvisource	4	0.00
163	HookFeed	3	0.00
164	Callmaker	3	0.00
165	My Council Services	3	0.00
166	Optinize	3	0.00
167	Answerbase	3	0.00
168	Klaus	3	0.00
169	POPi/o	3	0.00
170	Oracle Siebel Task Based User Interface	3	0.00
171	Inspiretec	3	0.00
172	Hyllo	3	0.00
173	ReplyOne	3	0.00
174	Localyser	3	0.00
175	Letter AI	3	0.00
176	Appier AIQUA	3	0.00
177	Valuecase	3	0.00
178	SightMill	2	0.00
179	PushAd	2	0.00
180	Akita	2	0.00
181	TOTUS	2	0.00
182	Trivie	2	0.00
183	viewneo	2	0.00
184	Badgeville	2	0.00
185	sandsiv+	2	0.00
186	cxomni	2	0.00
187	Pinvo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, Zoho SalesIQ, LiveChat. Here, you can view a full list of Customer Engagement tools in the market.