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Salesforce Service Cloud

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Salesforce Ventures invests in the next gen of enterprise tech to help companies connect with their customers in entirely new ways. Track key contact ...Read more

Customer Engagement
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Market Share of Salesforce Service Cloud

Current Customer(s)

8160

Market Share (Est.)

1.90%

Ranking

#12

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 31.38%, Zoho SalesIQ with 7.44%, LiveChat with 7.29% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Intercom13451431.38%Salesforce Service Cloud vs Intercom
Zoho SalesIQ319077.44%Salesforce Service Cloud vs Zoho SalesIQ
LiveChat312617.29%Salesforce Service Cloud vs LiveChat
Brevo274866.41%Salesforce Service Cloud vs Brevo
Yotpo222155.18%Salesforce Service Cloud vs Yotpo
Zoho CRM203364.74%Salesforce Service Cloud vs Zoho CRM
Pendo170913.99%Salesforce Service Cloud vs Pendo
Pipedrive147703.45%Salesforce Service Cloud vs Pipedrive
Smile.io for Shopify146193.41%Salesforce Service Cloud vs Smile.io for Shopify
Sumo131523.07%Salesforce Service Cloud vs Sumo
Salesforce Commerce Cloud115902.70%Salesforce Service Cloud vs Salesforce Commerce Cloud
Feefo57641.34%Salesforce Service Cloud vs Feefo
Zoho Desk52071.21%Salesforce Service Cloud vs Zoho Desk
WalkMe52061.21%Salesforce Service Cloud vs WalkMe
LivePerson43661.02%Salesforce Service Cloud vs LivePerson
Skeepers31210.73%Salesforce Service Cloud vs Skeepers
UserVoice30900.72%Salesforce Service Cloud vs UserVoice
Salesforce Engage28400.66%Salesforce Service Cloud vs Salesforce Engage
Five927760.65%Salesforce Service Cloud vs Five9
Genesys PureCloud27730.65%Salesforce Service Cloud vs Genesys PureCloud
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Engagement category are Intercom with 31.38%, Zoho SalesIQ with 7.44%, LiveChat with 7.29% market share.

Salesforce Service Cloud vs Intercom

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Salesforce Service Cloud vs Zoho SalesIQ

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Salesforce Service Cloud vs LiveChat

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Salesforce Service Cloud vs Brevo

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Salesforce Service Cloud vs Yotpo

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Salesforce Service Cloud vs Zoho CRM

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Salesforce Service Cloud vs Pendo

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Salesforce Service Cloud vs Pipedrive

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Customers of Salesforce Service Cloud

Around the world in 2025, over 7979 companies have started using Salesforce Service Cloud as Customer Engagement tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Messer Gases Brasil10,000+BarueriSao PauloBrazil
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AAPC10,000+Salt Lake CityUtahUnited States
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The Adecco Group10,000+ZurichZurichSwitzerland
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Jay S Himmelstein M D10,000+AmherstMassachusettsUnited States
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CommScope10,000+ClaremontNorth CarolinaUnited States
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IMMO Mousquetaires10,000+BondoufleIle-de-FranceFrance
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Mercedes - Benz AG10,000+StuttgartBaden-WuerttembergGermany
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Equinix, Inc.10,000+Redwood CityCaliforniaUnited States
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Vodafone10,000+NewburyEnglandUnited Kingdom
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Inchcape Plc10,000+LondonEnglandUnited Kingdom
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Engagement are Salesforce (227), Crm (173), Digital Transformation (142).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-engagement category fall in the company size of 100 - 249 employees (1513 companies), 1,000 - 4,999 employees (1211 companies), 20 - 49 employees (1077 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-engagement are the United States with 4240(63.87%), United Kingdom with 573(8.63%), Canada with 331(4.99%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Knowledge Management
Customer Engagement
Instant Messaging And Chat
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-engagement category are Intercom, Zoho SalesIQ, LiveChat. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Intercom Salesforce Service Cloud vs Zoho SalesIQ Salesforce Service Cloud vs LiveChat.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-engagement?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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